Legal
The Master Legal Agreement shall include the Terms of Service (TOS), the Acceptable Use Policy (AUP), the Service Level Agreement (SLA), and the Privacy Policy (PP). Client agrees to be bound to all agreements found herein.
The following documents constitute the complete legal framework governing all services provided by MantraCloud (Mantra Tech Ventures and affiliates) and establish binding contractual terms between the company and service subscribers.
Service Level Agreement
Describes our service availability standards, error response objectives, and the company consequences for non-compliance with defined service levels.
Terms of Service
Summarizes the details and circumstances of our services and provides comprehensive conditions governing service usage.
Privacy Policy
Explains our data handling procedures and governs how personal information is managed on our servers and platforms.
Acceptable Use Policy
Defines the acceptable service usage parameters and establishes conduct boundaries for all MantraCloud services.
Resolution Times & Escalation Matrix
Defines our priority-based response times and the multi-level escalation process for support requests.